FAQ's​

​

How can I make changes to my order?

hola@paralelomexicano.com within 12 hours. Be sure to include your order number! If you want to change your finish or model, please include a photo or name of the new finish or model.

​

​

 

How long do you have for delivery?

Each piece is specialal for us and made special for you, so we have a delivery date of 25 business days.

​

Where can I track my order?

Upon successful completion of your purchase, within 12 hours an advisor will be contacting you to verify the order details and shipping address. 
Later, a tracking number will be generated to manage the date of your delivery.

​

How can I invoice my products?

In case you require billing of your products, Please contact us before making your purchase at +52 (443) 300 0496 including all the details and billing information. 
Our prices do not include VAT, if an invoice is required, the established percentage will be charged.

​

Do you accept wholesale purchases?

Yes of course,  please send us an email to hola@paralelomexicano.com or  write to us at +52 (443) 185 5773 with more details and we will follow up.

​

Do you make designs on media or special pieces?

We are a big family of manufacturers! We are sure that we can make any craft product made to measure for your spaces or exclusive pieces.

​

Do they have guarantees?

MEXICAN PARALLEL guarantees the normal functioning of the product since we have a quality control that guarantees the good condition of your piece before being packed. 

In case of receiving your product with damages by fletea we appreciate you sending us a photo and description of the damage that occurred to this email hola@paralelomexicano.com within 10 calendar days in order to solve the problem.

​

​